If you have any questions about our solutions, require technical support, or would like to provide feedback, the medsolv support team will be happy to assist you.​
Together, we will ensure that your everyday processes run smoothly.

Contact options at a glance

Telephone support

• Phone: +49 (0)511 / 2200199-40​
• Availability: Monday–Thursday, 8:30 a.m.–5:00 p.m., Friday, 8:30 a.m.–3:00 p.m. (except on public holidays)

Email support

• Email: support@~@medsolv.de
• For technical inquiries, questions about projects, and general support issues

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Helpdesk Portal

Our medsolv Helpdesk is the central point of contact for your support tickets.

The Helpdesk Portal allows you to:

• Submit support requests online
• View the processing status of your tickets
• Ask questions and add documents (e.g., screenshots, documents)

Access to the help desk

• Access via our website: www. medsolv.com → Menu item “Helpdesk”​
• Log in with your business email address and password
• If you do not yet have a password, you can request a (new) password via “Forgot your password?”.

Helpdesk requests are processed during regular support hours; tickets received outside of these hours will be processed on the next business day.

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Support hours

• Monday–Thursday: 8:30 a.m.–5:00 p.m.
• Friday: 8:30 a.m.–3:00 p.m.
• Saturday, Sunday, and public holidays: no regular support service

For contractually agreed special or on-call hours, the provisions defined in your service contract apply.